Player Wellbeing & Safety
ajee Responsible Gaming
Gaming on ajee should be an enjoyable, controlled experience — never a source of stress or financial harm. This page sets out our firm commitment to player welfare, the practical tools available to help you stay in control, and clear guidance on where to turn if gambling ever stops feeling fun.
Deposit Limits
Set daily, weekly, or monthly deposit caps directly inside your ajee account. Once a limit is in place, it cannot be raised for 24 hours — giving you a genuine cooling-off window before any increase takes effect.
Session Time Limits
Configure automatic session reminders and hard cut-offs so the platform logs you out after a set period. Regular time alerts help you stay aware of how long you have been playing and encourage healthy breaks.
Time-Out Feature
Take a short break from gambling without permanently closing your account. Time-out periods of 24 hours, 48 hours, 7 days, or 30 days are available — during which you cannot log in, deposit, or place any bet on ajee.
Self-Exclusion
If you feel that gaming is becoming a serious problem, you can request a permanent or long-term self-exclusion. Once applied, ajee will close your account and block future registration attempts using your registered details for a minimum of six months.
Loss Limits
Protect your bankroll by pre-setting a ceiling on how much you are willing to lose within a defined period. Loss limits apply across all game types — cricket betting, live casino, slots, and specialty games — and reset automatically when the period expires.
Reality Checks
ajee can display periodic on-screen reality-check notifications during active gaming sessions, reminding you how long you have been playing and summarising your net session result so you can make an informed decision about whether to continue.
1. Our Commitment to Responsible Gaming
At ajee, responsible gaming is not a regulatory checkbox — it is a core principle that shapes how the platform is designed, how our support team operates, and how we communicate with players across Bangladesh. We believe that the vast majority of people who gamble do so for entertainment, and our goal is to keep it that way for every member of our community.
ajee operates under internationally recognised standards for player protection. We invest continuously in detection systems that identify behavioural patterns associated with problem gambling, and we train our support staff to respond with empathy and practical assistance when a player shows signs of distress. We also ensure that every player — from Dhaka to Chittagong, Sylhet to Rajshahi — has easy access to the tools they need to play within their own limits.
Our responsible gaming framework is built on four pillars: prevention (age verification and onboarding education), protection (deposit, loss, and time limits), intervention (reality checks and proactive outreach), and recovery (self-exclusion, account closure, and external support referrals). Together, these pillars ensure that ajee remains a safe environment for recreational players and a responsible operator in the wider gaming industry.
2. Age Restriction and Verification
ajee is strictly an 18+ platform. We do not permit any person under the age of 18 to register an account, make a deposit, place a bet, or access any real-money gaming content on our platform. This is a non-negotiable standard that applies to all players, regardless of location within Bangladesh or the payment method used.
All new registrations are subject to age verification as part of the standard KYC (Know Your Customer) process. Players are required to submit a valid government-issued identity document — such as a National Identity Card (NID), passport, or driving licence — before a withdrawal can be processed and before bonus funds can be released. ajee may also request proof of age at any other point during a player's account lifecycle if we have reason to believe that age verification is necessary.
Under 18? Access Denied
Any account found to belong to a person under the age of 18 will be closed immediately. All deposits made by that account will be returned, and all winnings will be voided. ajee takes underage gambling extremely seriously and cooperates fully with any relevant investigation.
Parental Controls
If you are a parent or guardian in Bangladesh and are concerned that a minor in your household may be accessing online gambling platforms, we strongly recommend installing third-party parental control software on shared devices. ajee supports awareness of tools like Net Nanny, Kaspersky Safe Kids, and built-in device parental controls.
ajee does not direct any marketing material toward individuals who are under 18 years of age, and we do not use imagery, language, or themes in our advertising that are likely to appeal disproportionately to minors. All promotional content is targeted at adult audiences only.
3. Recognising Problem Gambling
Problem gambling can develop gradually. Many players who develop a harmful relationship with gambling do not realise it until the effects on their finances, relationships, and mental health are already significant. Being able to identify the warning signs — in yourself or in someone you care about — is the first step toward seeking help.
The following are common indicators that gambling may be becoming a problem. Answering "yes" to several of these questions is a strong signal that it may be time to use ajee's protection tools or to seek external support:
Self-Assessment: Warning Signs
If you answered yes to three or more of the above, we encourage you to use ajee's self-exclusion or time-out tools immediately, and to consider reaching out to a professional support organisation. You are not alone, and help is available.
- Spending more than you can afford to lose
- Neglecting work, study, or family responsibilities
- Feeling irritable or anxious when not gambling
- Hiding gambling activity from loved ones
- Using bKash or Nagad savings to fund sessions
- Losing track of time during gaming sessions
- Feeling hopeless or guilty after gambling
- Placing bets late at night out of compulsion
4. Player Protection Tools
ajee provides a comprehensive suite of responsible gaming tools that are accessible directly from your account settings panel. These tools are free, immediate, and do not require you to contact support to activate — though our team is always available to help if you prefer to make changes via live chat or email.
Deposit Limit
Set a maximum deposit amount per day, week, or month in BDT. Reductions take effect immediately; increases require a 24-hour cooling-off period.
Loss Limit
Cap the maximum amount you can lose within a set period. When the limit is reached, ajee will automatically suspend betting activity until the period resets.
Session Time Limit
Set a maximum duration for each gaming session. On-screen alerts appear at the halfway point and at the limit. The session ends automatically when the time is up.
Reality Check Notifications
Receive periodic pop-up reminders showing your session length and net result at intervals you choose — every 30, 60, or 90 minutes.
Time-Out
Temporarily suspend your account for 24 hours, 48 hours, 7 days, or 30 days. During this period, login and all transactions are blocked.
Self-Exclusion
Request a long-term or permanent account closure. ajee will suppress all marketing to your registered contact details for the full exclusion period.
Game History Access
View a full, timestamped history of every bet placed, every game session, and every deposit or withdrawal made on your ajee account.
Cooling-Off Period
Activate a mandatory cooling-off period before any limit increase or account reactivation takes effect, giving you time to reconsider your decision.
5. Self-Exclusion and Account Closure
Self-exclusion is the strongest player protection tool available on ajee. It is intended for players who believe that they have lost control of their gambling and need a firm, enforced break from the platform. Self-exclusion is not a temporary inconvenience — it is a serious commitment designed to protect you.
When you request a self-exclusion on ajee, the following actions are taken immediately:
- Your account is suspended and you are logged out of all active sessions.
- All pending withdrawals are processed and any remaining balance is returned to your registered bKash, Nagad, or Rocket wallet.
- Your contact details are added to our internal marketing suppression list — you will receive no promotional emails, SMS messages, or in-platform bonus offers for the duration of your exclusion.
- If you attempt to register a new account using the same National ID, mobile number, or email address during your exclusion period, ajee will block the registration.
- A confirmation of your self-exclusion, including its start date and the earliest possible reactivation date, will be sent to your registered email address.
Short-Term Exclusion
Minimum 6 months. Suitable for players who need a significant break but intend to return to recreational play once they feel in control again. Reactivation requires a 24-hour waiting period after request.
Long-Term Exclusion
Available for 1, 2, or 5 years. Recommended for players whose problem gambling has caused significant financial or personal harm. Reactivation is subject to a mandatory welfare review by our responsible gaming team.
Permanent Exclusion
Indefinite account closure with no reactivation option. Chosen by players who wish to permanently end their relationship with online gambling. This decision cannot be reversed under any circumstances.
To request self-exclusion, contact the ajee support team via live chat (available 24/7) or send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered account username and your preferred exclusion period. Our team will process the request and confirm closure within one hour during Bangladesh Standard Time (UTC+6) business hours.
6. Support Resources and Getting Help
Problem gambling is a recognised health condition, and professional help is available to anyone in Bangladesh who is struggling. ajee actively encourages players who feel their gambling is out of control to seek support — both through our own team and through independent organisations that specialise in gambling-related harm.
Reaching out for help is a sign of strength, not weakness. Whether you are dealing with financial stress caused by losses, relationship difficulties, or the psychological pull of compulsive play, trained professionals can provide confidential, non-judgmental support in a way that helps you move forward.
ajee Support Team
Our dedicated responsible gaming support agents are available 24 hours a day, 7 days a week via live chat inside the platform and by email at [email protected]. They can activate any protection tool on your behalf, process self-exclusion requests, and connect you with external resources. All conversations are treated with strict confidentiality.
Kaan Pete Roi (Bangladesh)
Kaan Pete Roi is a Bangladesh-based emotional support and mental health helpline that offers confidential counselling to individuals dealing with stress, anxiety, depression, and behavioural issues including compulsive gambling. Their trained volunteers provide compassionate, non-judgmental support in a safe environment.
Gamblers Anonymous
Gamblers Anonymous is an international peer support network with chapters accessible to players in Bangladesh. The program uses a 12-step recovery model and provides a community of people who understand gambling addiction firsthand. Meetings are available online for players across Dhaka, Chittagong, Sylhet, Khulna, and beyond.
National Mental Health Institute (NIMH)
The National Institute of Mental Health in Dhaka provides clinical support for behavioural addictions, including problem gambling. If you feel your situation requires professional clinical intervention, NIMH can provide assessment, counselling, and where appropriate, structured treatment programs for Bangladeshi patients.
7. Tips for Safer Gambling
For the vast majority of players, gambling on ajee is a form of entertainment — similar to attending a sporting event, watching BPL cricket, or dining out. Like any form of entertainment, it involves a cost, and staying in control means treating that cost as the price of the experience rather than as a potential income stream. The following practical guidelines will help you keep gambling enjoyable and within healthy boundaries.
Set a Budget Before You Play
Decide in advance exactly how much you are willing to spend during a session — whether it is ৳500, ৳2,000, or any amount that fits comfortably within your disposable income. When that budget is gone, stop. Never use money allocated for rent, utilities, bKash savings, or groceries to fund gambling.
Treat Gambling as Entertainment, Not Income
Gambling outcomes are determined by random number generators and statistical probability. There is no reliable system or strategy that guarantees consistent profit. Any winnings should be treated as a pleasant surprise, not an expected outcome. Never gamble with the goal of recovering financial losses or meeting everyday expenses.
Take Regular Breaks
Extended, uninterrupted gaming sessions impair judgement and increase impulsive behaviour. Use ajee's session time limit and reality check features to build regular breaks into your play. Step away, hydrate, and return with a clear head — or call it a day entirely if the session has run long.
Never Chase Losses
Chasing losses — placing increasingly large bets to win back what you have already lost — is one of the most common and harmful gambling behaviours. Accept losses as the cost of playing and stick to your pre-set budget. Increasing bets in a losing session almost always deepens the loss rather than reversing it.
Avoid Gambling Under Stress
Gambling while stressed, anxious, grieving, or under the influence of alcohol lowers inhibition and leads to poor decisions. If you are going through a difficult period — whether personal, financial, or related to work or family — take a break from gambling and return only when you are in a stable, positive mental state.
Talk to Someone You Trust
If gambling is causing you stress or concern, talking to a trusted friend or family member is a healthy first step. You do not have to face the issue alone. Sharing your experience often reduces the psychological pressure and makes it easier to take the practical steps needed to regain control.
8. Contact Our Support Team
If you have concerns about your own gambling behaviour, want to activate a protection tool, or simply need someone to talk to, ajee's support team is available around the clock. We treat all responsible gaming enquiries with complete confidentiality and without judgement.
Email Support
Send your responsible gaming request or enquiry to:
[email protected]
Subject line: "Responsible Gaming Request"
Response within 1 hour (BST, UTC+6)
Live Chat
The fastest way to reach our responsible gaming team is via the live chat widget inside your ajee account. Agents are available 24 hours a day, 7 days a week — including weekends, public holidays, Eid, and all Bangladesh national holidays.
Average response time: under 2 minutes.
Continue on ajee
Play Smart. Play Responsibly.
When you feel confident and in control, ajee has a full range of games waiting for you — from BPL cricket betting to live casino and slots. Remember: set your limits first, play second.