ajee Frequently Asked Questions

Creating an ajee account takes less than two minutes. Visit ajee.app, click the registration button, and fill in your mobile number, a strong password, and your date of birth. You will receive a one-time verification code via SMS to confirm your number. Once verified, your account is active and you can make your first deposit immediately using bKash, Nagad, or Rocket.

ajee requires a government-issued photo ID to complete KYC verification. Accepted documents include your Bangladesh National Identity Card (NID), a valid passport, or a driving licence. You will need to upload a clear photo or scan of the front and back of your chosen document. Verification is typically completed within 24 hours. Completing KYC is required before your first withdrawal can be processed.

No. ajee strictly allows one account per person. Duplicate accounts are detected automatically using NID, mobile number, device fingerprint, and payment method checks. If a duplicate is found, both accounts may be suspended and any winnings voided. If you have lost access to your original account, contact our 24/7 support team at [email protected] rather than opening a new one.

On the ajee login page, tap "Forgot Password" and enter the mobile number registered to your account. You will receive an SMS with a one-time reset code valid for 10 minutes. Enter the code, set a new password of at least eight characters, and log in normally. If you no longer have access to your registered mobile number, contact [email protected] for assisted account recovery.

To permanently close your ajee account, contact our support team via live chat or email [email protected] with the subject line "Account Closure Request". Any remaining balance will be returned to your registered bKash, Nagad, or Rocket wallet before the account is closed. If you are closing your account due to a gambling-related concern, we can also apply a self-exclusion — please let our team know and they will assist you.

To deposit via bKash on ajee, log in to your account, go to the Deposit section, and select bKash as your payment method. You will see ajee's official bKash merchant number displayed on screen. Open your bKash app, choose "Send Money" or "Payment", enter the amount, and complete the transaction. The deposit reference code shown on ajee must be entered in the bKash reference field. Funds are credited to your ajee balance instantly in most cases.

bKash deposits on ajee are credited instantly in the vast majority of cases. If your deposit has not appeared within 10 minutes, check that you used the correct reference code and that the transaction shows as successful in your bKash app history. If the issue persists after 15 minutes, contact ajee support via live chat and provide your bKash transaction ID — our team will resolve it promptly.

Yes, ajee accepts deposits via Nagad, Rocket (Dutch-Bangla Bank), and Upay in addition to bKash. The deposit process is identical for each: select your preferred mobile wallet in the Deposit section, follow the on-screen instructions using the official ajee payment number, and include the reference code. All mobile wallet deposits are processed instantly. Bank transfers via BRAC Bank, IBBL, Sonali Bank, and City Bank are also available, with processing times of 1-3 business hours.

The minimum deposit on ajee is ৳200 for mobile wallet payments including bKash, Nagad, and Rocket. For bank transfers, the minimum is ৳500. There is no maximum deposit limit imposed by ajee itself, though individual transaction limits set by your mobile wallet provider (bKash: ৳25,000 per transaction) will apply. If you need to deposit a larger amount, you can make multiple transactions or use bank transfer.

The minimum withdrawal on ajee is ৳500 for all payment methods including bKash, Nagad, Rocket, and bank transfer. Your account must be fully KYC-verified before any withdrawal is processed. Withdrawals to mobile wallets are typically completed within 1-4 hours; bank transfers may take up to one business day. ajee does not charge a withdrawal fee, though your mobile wallet provider may apply their standard transaction charges.

Most ajee withdrawals to bKash, Nagad, and Rocket are processed within 1-4 hours of the request being submitted. During peak periods — particularly after major cricket matches such as BPL or IPL games — processing may take up to 6 hours. Bank transfers to accounts at BRAC Bank, Islami Bank, Sonali Bank, or other local banks typically clear within one business day. First-time withdrawals may take slightly longer as our team completes a final KYC check.

ajee does not charge any platform-side withdrawal fees. Your full requested amount is sent to your designated payment method. However, your mobile wallet provider (bKash, Nagad, Rocket) or bank may apply their standard transaction charges on the receiving end — these are set by the provider and are outside ajee's control. We recommend checking your wallet provider's current fee schedule if you need exact net amounts.

To place a cricket bet on ajee, navigate to the Cricket section from the main menu. You will find a list of upcoming and live matches, including BPL, IPL, T20 World Cup, and Bangladesh Tigers fixtures. Select a match, choose your market (match winner, top batsman, total runs, etc.), enter your stake in BDT, and confirm the bet. Live in-play betting is also available for selected matches, with odds updating in real time.

ajee offers a wide range of cricket betting markets including match winner, toss winner, top batsman, top bowler, total runs over/under, method of first dismissal, number of sixes, and innings runs. For major tournaments like the BPL and T20 World Cup, additional outright markets are available such as tournament winner and top run scorer. Live betting with real-time odds is available on most international and BPL matches.

Yes, all ajee slot games are fully optimised for mobile play on both Android and iOS devices. The platform uses HTML5 technology, which means games load directly in your mobile browser without requiring a separate app download. Simply visit ajee.app on your phone's browser, log in, and navigate to the Slots section. The mobile interface scales automatically to your screen size for a smooth, full-screen gaming experience.

RTP (Return to Player) varies by slot game and provider on ajee. Most slots from providers such as Pragmatic Play, NetEnt, and Microgaming carry RTPs between 94% and 97%. Each game's individual RTP is displayed in the game's information or paytable screen. ajee only partners with certified game studios whose titles are independently tested for fairness by recognised testing laboratories, so the published RTPs are accurate and verified.

All games on ajee use certified Random Number Generator (RNG) technology, which ensures every outcome is statistically random and independent of previous results. ajee partners exclusively with game studios whose titles are tested and certified by independent testing laboratories. The platform uses SSL encryption across all connections, protecting your data and transaction integrity. ajee is committed to fair play as a core operating standard.

ajee offers a welcome bonus for new players on their first deposit. The bonus is credited automatically to your account after your qualifying deposit is processed — no manual bonus code is required. The exact bonus percentage and maximum bonus amount are displayed on the promotions page at the time of your registration. Welcome bonuses are subject to wagering requirements, which must be met before any bonus-derived winnings can be withdrawn.

Wagering requirements on ajee specify how many times you must play through a bonus amount before the resulting winnings become withdrawable. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets using the bonus funds before a withdrawal is permitted. Bets on cricket, slots, and live casino games all contribute toward clearing wagering requirements, though the contribution percentage varies by game type.

Yes, ajee runs regular promotions including free spins on selected slot games and reload bonuses for existing players on subsequent deposits. Promotional offers are updated regularly and may be tied to specific events such as the BPL season, Eid, or Pohela Boishakh. To stay informed, check the Promotions section of your ajee account regularly or ensure you have opted in to promotional communications in your account settings.

Bonus funds on ajee cannot be withdrawn directly — they must first be converted to real money by meeting the stated wagering requirements. Only after the wagering requirement is fully cleared will the resulting balance become withdrawable. Your account wallet clearly shows your real money balance and bonus balance separately so you always know exactly how much is available to withdraw at any given time.

Yes, all ajee bonuses carry an expiry period that begins from the moment the bonus is credited to your account. The standard expiry window is 7 days for most welcome and reload bonuses, though the exact duration is stated in the individual promotion's terms. If the wagering requirement is not completed within that window, the bonus and any associated winnings are automatically removed from your account. Check individual promotion terms for specific expiry dates.

ajee is an internationally operated online gaming platform that serves players across Bangladesh. The platform operates under international gaming standards and maintains SSL encryption, fair play certification, and responsible gaming tools to ensure a safe environment. Players in Bangladesh are responsible for understanding the local laws that apply to their individual circumstances. ajee encourages all players to game responsibly and within their own financial means.

Yes. ajee uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your financial information — including bKash and Nagad account details — is never stored in plain text. ajee complies with internationally recognised data security standards and conducts regular security audits. For full details on how your data is collected, stored, and used, please review the ajee Privacy Policy.

You must be at least 18 years of age to register and play on ajee. This is a strict, non-negotiable requirement. During account verification, ajee checks your date of birth against your submitted identity document. Any account found to belong to a person under 18 will be closed immediately and all deposits returned. ajee does not market to or accept registrations from minors under any circumstances.

If you feel gambling is negatively affecting your life, ajee offers self-exclusion periods of 6 months, 1 year, 2 years, 5 years, or permanently. To activate self-exclusion, contact our support team via live chat or email [email protected] with the subject "Self-Exclusion Request". Your account will be suspended immediately, all marketing communications will stop, and your remaining balance will be returned to your mobile wallet. For additional support, please visit our Responsible Gaming page.

ajee's responsible gaming tools are available directly in your account settings under the Responsible Gaming tab. You can set daily, weekly, or monthly deposit limits, configure session time limits, activate reality check notifications, or take a time-out of 24 hours up to 30 days. Limit reductions take effect immediately; limit increases require a 24-hour cooling-off period. You can also request these changes via our 24/7 live chat support.