Data Protection & Privacy
ajee Privacy Policy
At ajee, your privacy matters. This Privacy Policy explains exactly what personal data we collect when you use our platform, why we collect it, how it is stored and protected, and the rights you hold over your own information. We are committed to transparent, responsible data handling for every player in Bangladesh.
Your Data Is Protected
ajee uses 256-bit SSL encryption across all connections. Personal data is stored on secured, access-controlled servers. We apply industry-standard security protocols to prevent unauthorised access, disclosure, or loss of your information at every layer.
No Unnecessary Data Sharing
ajee does not sell, rent, or trade your personal data to third parties for marketing. Data is only shared where strictly necessary — for payment processing, identity verification, fraud prevention, or where required by law.
You Control Your Data
Registered players can request access to, correction of, or deletion of their personal data at any time by contacting our support team. Your right to data portability and the right to object to processing are both recognised and upheld by ajee.
Transparent Cookie Use
ajee uses cookies solely to maintain session state, remember your preferences, and analyse platform performance. We do not use third-party advertising cookies. A full breakdown of cookie categories and their purposes is provided in the Cookies section below.
Secure KYC Processing
Identity documents submitted during the KYC verification process are encrypted, stored securely, and accessed only by authorised compliance staff. Documents are never shared with unauthorised parties and are retained only for the period required by applicable regulations.
Dedicated Privacy Support
If you have any question about how ajee processes your personal data, our support team is available 24/7 via live chat or at [email protected]. Privacy-related requests are handled within 72 hours during Bangladesh Standard Time (UTC+6) business days.
1. Information We Collect
ajee collects personal data from players through several channels: directly when you register an account, when you use the platform's features, and automatically through standard web and app technologies. The categories of data we collect, and the circumstances in which they arise, are described below.
| Data Category | Examples | Collection Point |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, National ID number | Account registration and KYC verification |
| Contact Data | Email address, mobile phone number (bKash/Nagad registered number), city, district | Account registration and profile updates |
| Financial Data | bKash account number, Nagad account number, Rocket/Upay wallet ID, transaction amounts in BDT | Deposit and withdrawal processing |
| KYC Documents | National Identity Card (NID) image, passport scan, driving licence copy | Identity and age verification process |
| Gaming Activity Data | Games played, bet amounts, win/loss records, session duration, game provider interactions | Platform use — ongoing |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution | Automatic collection on site visit |
| Usage Data | Pages visited, links clicked, time on page, referral source, navigation paths | Automatic collection via analytics tools |
| Communication Data | Live chat transcripts, email correspondence, support ticket content | When you contact ajee support |
ajee does not knowingly collect personal data from individuals under the age of 18. If we discover that data belonging to a minor has been submitted, we will delete it immediately and close the associated account. We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health data except where necessary for responsible gaming assessments, and only with your explicit prior consent.
2. How We Use Your Data
ajee processes your personal data for specific, legitimate purposes only. We do not use data in ways that are incompatible with the purpose for which it was originally collected. The primary purposes for which your data is used are listed below, along with the legal basis for each.
- Account creation and management: To register your account, verify your identity, and maintain your player profile throughout your relationship with ajee.
- Transaction processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard in Bangladeshi Taka, and to maintain accurate financial records for each account.
- KYC and fraud prevention: To verify your age and identity as required by our operating obligations, and to detect and prevent fraudulent activity, money laundering, and multi-accounting.
- Platform delivery and personalisation: To deliver the games, cricket betting markets, live casino content, and slot offerings you access on ajee, and to tailor your experience based on stated preferences.
- Responsible gaming monitoring: To identify patterns of gaming behaviour that may indicate problem gambling and to apply responsible gaming tools — such as deposit limits and self-exclusion — where appropriate.
- Customer support: To respond to your queries, complaints, and support requests, and to maintain records of our communications for quality and dispute resolution purposes.
- Marketing and promotions: To send you relevant bonus offers, tournament announcements (BPL, IPL, T20), and seasonal promotions by email or in-platform notification — but only where you have opted in to receive such communications. You may withdraw this consent at any time via your account settings.
- Legal and regulatory compliance: To meet any data retention, reporting, or disclosure obligations imposed on ajee by applicable law or a competent authority.
- Platform analytics and improvement: To analyse aggregated, anonymised usage data to improve the ajee platform, fix technical issues, and optimise the player experience.
3. Data Sharing and Third Parties
ajee does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. However, in order to operate the platform effectively and comply with our legal obligations, we do share certain categories of data with trusted third-party partners under strict contractual data-protection terms.
Payment Processors
To process your deposits and withdrawals, ajee shares the minimum necessary financial data with payment providers including bKash, Nagad, Rocket, Upay, and the relevant card networks (Visa, Mastercard). These providers operate under their own regulated privacy and security frameworks and are contractually prohibited from using your data for any purpose beyond payment processing.
Identity Verification Services
KYC identity documents are processed through accredited third-party identity verification partners. These partners conduct document authenticity checks and age verification on our behalf. All KYC processing is governed by strict data handling agreements, and documents are never used or retained by these partners beyond the verification purpose.
Game Content Providers
ajee integrates live game content from Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game by one of these providers, limited session data (e.g., player token, bet amount, game result) is transmitted to that provider's systems to deliver the game. These providers are certified by international gaming bodies and maintain their own data security standards.
Legal and Regulatory Bodies
ajee may disclose personal data to law enforcement agencies, courts, regulatory authorities, or government bodies in Bangladesh or other jurisdictions where we are legally required to do so. Such disclosures are made only to the extent required and are not made voluntarily or for commercial gain. We will notify you of any such disclosure where we are legally permitted to do so.
All third parties with whom ajee shares personal data are required to process that data in accordance with applicable data protection laws. ajee does not permit third-party partners to use your data for their own independent marketing or profiling purposes. If a third-party service is discontinued or replaced, we will take appropriate steps to ensure that any data previously shared is either deleted or transferred securely.
4. Cookies and Tracking Technologies
ajee uses cookies and similar tracking technologies — including local storage objects and session tokens — to operate and improve the platform. Cookies are small text files stored on your device when you visit the ajee website. They enable us to recognise your session, remember your preferences, and gather anonymised analytics data.
We use the following categories of cookies on the ajee platform:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your login session, remember your cart/balance state, and enable core platform functionality. Cannot be disabled without breaking the site. | Session / up to 24 hours |
| Functional | Remember your language preference, game display settings, and notification preferences so you do not need to re-configure them on each visit. | Up to 90 days |
| Analytics | Collect anonymised data about how players navigate the platform — pages visited, session duration, referral source — to help us improve the user experience. No personally identifiable information is included. | Up to 12 months |
| Security | Detect and prevent fraudulent activity, bot traffic, and suspicious login attempts. These tokens are essential to the integrity of the platform and cannot be disabled. | Session / up to 7 days |
ajee does not use third-party advertising cookies or cross-site tracking cookies. You will not find Facebook Pixel, Google Ads remarketing tags, or similar advertising trackers on the ajee platform. You can manage or delete cookies at any time through your browser settings, though disabling strictly necessary cookies will impair your ability to use the platform. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.
5. Data Retention and Storage
ajee retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The table below summarises our standard data retention periods by category.
| Data Category | Retention Period | Reason for Retention |
|---|---|---|
| Account and Identity Data | Duration of account + 5 years after closure | Fraud prevention, regulatory compliance, dispute resolution |
| Financial Transaction Records | 7 years from transaction date | Anti-money laundering obligations, financial audit requirements |
| KYC Documents | Duration of account + 5 years | Regulatory compliance and identity verification record-keeping |
| Gaming Activity Logs | 3 years from session date | Responsible gaming monitoring, dispute resolution |
| Support Communications | 3 years from last interaction | Quality assurance, complaint history, dispute evidence |
| Analytics Data | 12 months (anonymised) | Platform improvement — no personal identifiers retained |
When a data retention period expires, ajee securely deletes or irreversibly anonymises the relevant data. Deletion is carried out via certified data destruction processes that prevent recovery. Where data is anonymised rather than deleted, the resulting dataset contains no information that could be used to re-identify you.
All personal data is stored on servers located in secure data centres. Access to production data is restricted to authorised ajee staff and systems on a strict need-to-know basis. Remote access to data systems requires multi-factor authentication and is subject to comprehensive audit logging.
6. Security Measures
ajee takes the security of your personal data seriously. We implement a layered security architecture that combines technical, organisational, and procedural safeguards to protect your information against unauthorised access, alteration, disclosure, or destruction.
Encryption in Transit and at Rest
All data transmitted between your device and the ajee platform is encrypted using TLS 1.3 with 256-bit AES encryption. Data stored on our servers — including personal details, financial records, and KYC documents — is encrypted at rest using AES-256. Encryption keys are managed under strict key rotation policies.
Access Controls
Access to systems containing personal data is restricted to authorised personnel with a documented, role-based need. All internal access is logged and reviewed. Staff who handle personal data receive regular training on data protection obligations. Privileged access requires multi-factor authentication and is subject to quarterly review.
Vulnerability Management
The ajee platform undergoes regular security assessments, including penetration testing and vulnerability scanning. Critical security patches are applied on a priority basis. Our security team monitors platform activity 24/7 for anomalous patterns that may indicate an attempted breach or data exfiltration event.
Incident Response
In the event of a data security incident that affects your personal data, ajee will assess the nature and scope of the breach without delay. Where the incident poses a risk to your rights, we will notify affected players by email within a reasonable timeframe. We will also take immediate remedial action to contain the incident and prevent recurrence.
7. Your Privacy Rights
As a registered player on the ajee platform, you hold a number of rights over your personal data. These rights are described below. To exercise any of them, please contact our support team via live chat or at [email protected]. We aim to respond to all data rights requests within 72 hours during Bangladesh Standard Time business hours. We may ask you to verify your identity before processing a data rights request to ensure we are acting on your behalf.
Right of Access
You may request a copy of all personal data ajee holds about you, including the categories of data, the purposes of processing, and the third parties with whom it has been shared.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay. Some corrections may require re-verification of your identity.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Note that financial transaction records must be retained for regulatory periods.
Right to Object
You may object to the processing of your personal data for direct marketing at any time. You may also object to processing based on legitimate interests where your individual circumstances warrant special consideration.
Right to Data Portability
Where processing is based on your consent or a contract, you may request your personal data in a structured, machine-readable format (e.g., JSON or CSV) so that you can transfer it to another service if you choose.
Right to Restrict Processing
In certain circumstances — for example, while a data accuracy dispute is being resolved — you may request that ajee restricts the processing of your personal data to storage only, pending resolution of the outstanding matter.
ajee will not discriminate against you for exercising any of these rights. Exercising your data rights will not affect your ability to access the platform, place bets, or receive the same quality of service, except where the right exercised (such as erasure or account closure) inherently limits future platform access.
8. Policy Updates and Contact
ajee reviews this Privacy Policy periodically to ensure it remains accurate, complete, and reflective of our current data practices. When we make material changes to this policy — for example, when we introduce a new data processing activity or change how we share data with third parties — we will notify registered players by email and publish the updated policy on this page with a revised effective date.
Your continued use of the ajee platform following publication of an updated Privacy Policy constitutes your acknowledgement of the changes. We encourage you to revisit this page periodically to stay informed about how your data is being handled. If a proposed change is significant enough to require your explicit re-consent under applicable law, we will seek that consent before the change takes effect.
If you have any questions, concerns, or complaints about this Privacy Policy or about the way ajee processes your personal data, please reach out to our dedicated support team. We take all privacy-related concerns seriously and will respond promptly.
Privacy Contact
For all data protection and privacy enquiries, contact the ajee support team at:
[email protected]
Response time: within 72 hours (BST, UTC+6)
Response Timelines
Data access and rectification requests: within 72 hours.
Data erasure and portability requests: within 14 days.
Formal privacy complaints: acknowledged within 24 hours, resolved within 28 days. If you remain unsatisfied after our internal resolution process, you may refer your complaint to the appropriate supervisory authority in your jurisdiction.
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